TERMS & CONDITIONS

SSR Executive Travel Ltd. East Anglia & Buckinghamshires finest executive chauffeur service.



These terms & conditions will apply to all bookings to the exclusion of all other terms, (with exception to account holders of SSR Executive. All terms apply excluding those which differ in your signed letter of engagement). We highly recommend you read them carefully before using our service as they contain important and relevant information. You will receive a request at time of booking to confirm you have agreed to and understood these terms & conditions. By going ahead with any booking, you confirm that you have fully understood and agreed to these terms & conditions. This site is operated and owned by SSR Executive Travel Ltd. If you have any queries about these terms & conditions or want to make a complaint about the website, please forward to complaints@ssrexecutive.com or alternatively call us on 01223 92 93 92.

Bookings & Cancellations



To make a booking with us, you must be 16 years of age or over. The booking is only valid for the journey and pick up time stated on the booking. Any change to pick up point, pick up time and/or destination will be accommodated subject to the availability of a vehicle, but may incur an additional charge. With the exception of service animals, pets and live animals are not generally permitted due to the high standards of our vehicles, but transportation may be arranged by prior agreement subject to an extra charge to cover valeting and any necessary maintenance costs. For all non-airport bookings, the first 30 minutes waiting time is complimentary. Waiting time in excess of 30 minutes is charged at £20.00 per hour, charged at 15 minute intervals. For airport bookings, the first 60 minutes waiting time after your flight has landed is complimentary. Waiting time after the first 60 minutes of your flight landing is charged at £20.00 per hour, charged at 15 minute intervals. All airport pick-up parking charges will be charged at a fixed rate of £8.00 unless for any reason on the customer’s part the charge exceeds this figure, in which case the higher figure will be charged. We will use the email address provided at the time of booking to confirm the booking details and specifics. Your order is only accepted after we confirm it to you via a document of confirmation which will be issued during our office hours. All responsibility is with the customer to check all details are correct, before and after the booking confirmation. All bookings to use our service within a 12 hour period should be made via phone. If we are unable to provide the specific vehicle ordered we will supply an alternative vehicle of the same class or the next available size which can still accommodate your needs. Any cancellations made within 24 hours of departure or pick up time will be payable in full. There will be no charge if a cancellation is made giving more than 24 hours’ notice.

Performance & Standards



We endeavor to keep our standards above the norm, offering a unique service within the industry which is designed to exceed expectations. Our drivers are all carefully selected by management to ensure they have sufficient experience in this sector and are highly dedicated. All drivers use their own judgment and decision making skills on routes, while abiding by the law and bearing in mind traffic situations and road works. If you have any preference for a specific route, please tell the driver at the start of the journey or the driver will proceed with their planned route. As all prices are on a fixed basis, the driver may choose the shortest route, the fastest route or any combination unless you state otherwise. We are always in touch with our drivers, passing on information which may disrupt a journey to enable avoidance of any disruptive event where reasonably possible. Our drivers are advised to arrive 15 minutes prior to original booking times to ensure there will be no delay in commencing a journey. General traffic, road controls, weather conditions or road traffic accidents beyond our control may cause delays for which we accept no liability. We do our best to keep up to date with the traffic situations and check each journey route nearer to departure or pick-up time to ensure, where necessary and possible, that our drivers can arrange alternative routes before reaching an adverse traffic event. Except where we are negligent or in breach of contract or in breach of statutory duty, we are not liable for the costs of any delays, missed appointments, missed onward transit or the like if our driver and vehicle is at the scheduled pick up point at or before the contracted pick up time. Our drivers adhere to a strict dress code. The uniform consists of a collared shirt, tie, trousers, shoes and a blazer or smart jumper. If you are travelling long distance or to any airport, you can expect to enjoy all our additional extras which include a newspaper or magazine of your choice, tissues and cold towels. You can also expect a bottle of water per passenger, mints or boiled sweets, high speed Wi-Fi and use of our in car multi charger. You should expect your driver to open the door for you at all times, provide you with an exceptional service and speak to you only if spoken to or to seek any requisite clarification or to confirm any specific requirements. You will be asked if there is any specific type of music or radio station you would like to listen to or whether peace and quiet is your preference. We aim to keep all our cars as clean and fresh as possible. If we are unable to provide the specific vehicle ordered we will supply an alternative vehicle of the same or substantially similar class which can accommodate your needs.

Luggage & Vehicle Space



In order to ensure maximum comfort for our passengers, we recommend as follows: up to 3 passengers in the Saloon class (4 if there is minimal luggage), up to 4 passengers in Estate class and up to 6 passengers in our MPV class. We are also happy to accommodate with any child or booster seats. Our vehicles are all capable of carrying luggage for recommended number of passenger based on one average size suit case per head and one airline standard cabin bag per passenger. It is your responsibility to ensure you choose the correct class vehicle at time of booking and state if you have extra or over-size luggage which may require a bigger vehicle. All baggage and the content thereof is transported at your risk and save where due to our negligence, breach of contract and/or breach of statutory duty, we are not liable for any loss of or damage to property.

Passengers with Special Requirements and Passengers with Reduced Mobility



We aim to accommodate all passengers and our drivers adhere to the Voluntary Taxi Accessibility Guidelines set out by the International Road Transport Union. If any passenger requires assistance at either the pick-up or drop off point, please make this known to us at the time of booking. Our drivers will be pleased to provide reasonable assistance including, for example, helping a passenger to the door of the vehicle or the door of an airport terminal. Passengers who are unable to get in or get out of a vehicle unaided should travel with an appropriate carer to assist them. At their discretion, drivers may provide reasonable assistance, but this assistance may not be suitable for all passengers requiring special assistance. If any passenger will be travelling with a service animal, a wheel chair or medical equipment, please let us know at the time of booking so we can ensure that the allocated vehicle has sufficient space.

Corporate/Account Customers



Prior to making any Booking for Account Services, the Customer must first open an Account facility with SSR Executive. When making any Booking for Account Services unless making bookings in the client login centre, the Customer must quote their 4 digit Customer Account Number. If the Customer fails to do so, SSR Executive shall not be obliged to requested services. The customer can use the client login section on the website www.ssrexecutive.com using their given login details to make new bookings. SSR Executive shall be entitled to assume that any Booking made in accordance is duly authorised by the Customer and the Customer shall be liable in respect of all Charges relating thereto. In consideration of performance of Account Services, the Customer shall pay the invoice amount within 28 days of the date of an invoice. Payment shall be made by BACS (which is the company’s preference) to such bank account as SSR Executive shall notify the customer or alternatively by direct debit. We shall invoice the Customer each month in respect of the Account Services carried out for the Customer during the previous month or at such other intervals as may be agreed by the parties in writing. Each invoice will be accompanied by a statement detailing the Services invoiced. In the event of non-payment of any Charges by the Due Date, SSR Executive shall be entitled to charge and the Customer shall pay interest at a rate of 10% per annum on any amount outstanding until payment is made. We will initially carry out a credit check on the customer and use the scoring system to set a limit on the total credit given. The limit is due by any Customer at any one time and SSR Executive shall not be obliged to provide any further Services once that limit has been reached. Any such limit shall be notified to the Customer by the Company. Any dispute in respect of the Charges shall be submitted, in writing, within 14 days of receipt by the Customer of the relevant invoice. When an Account is terminated, by any means whatsoever, the Customer shall pay to the Company all outstanding Charges which are owed to the Company as at the date of termination. SSR Executive holds the right to terminate an account at any given time.

Passenger Conduct



All passengers are expected to behave in a courteous manner. Account customers are liable for the costs of any damage caused by your directors, employees, contractors, customers, suppliers, clients and/or anyone else using our services on your account. For Non-Account customers, the lead passenger is liable for the costs of any damage caused by you or other passengers using our services under your booking. The lead passenger is the passenger named on the booking form or the name in which the booking is made. Our drivers will refuse to carry any passenger that is intoxicated, threatening, abusive or conducts themselves inappropriately. In this instance, no refund will be issued. If a passenger is responsible for any stain or contamination through being unwell or otherwise, we charge a standard soiling fee of £100 which is payable to cover valeting, repairs, maintenance and off-road costs.

Payment Terms



For non-account customers with a pickup in Cambridge, if you choose cash as your method of payment, this will be payable to the driver at the beginning of the journey in pounds sterling. Cash is payable to the driver at the beginning of any journey in full at all times. For cash payments, our drivers will never proceed with a journey unless full payment has been made. We do not accept cash payments for pickups outside of Cambridge. We do not accept cheques. Save as set out above, all bookings must be made by debit or credit card at the time of booking. All payments made by debit or credit cards are subject to a 5% surcharge. All debit and credit card payments are processed over a secure connection provided by PayPal, a recognized secure payment gateway provider. To make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them. We accept Maestro, MasterCard and all visa debit and credit cards. All transactions will be processed in GBP Sterling. All refunds due in accordance with these terms and conditions will be processed within 48 hours. Refunds will only be made to the card used to make initial payment. For account customers, once your account is accepted and opened, you will be billed monthly with a fully itemised bill. All accounts are to be settled within 28 days of the invoice date. All accounts are subject to administration costs + the standard rate of VAT. We reserve the right to refuse or terminate any account at any given time or to impose additional account conditions.

Insurance, Licensing & Indemnity



SSR Executive Travel Ltd maintains insurance policies to ensure compliance with its statutory obligations. We undertake at all times to have in place adequate insurance to cover any damage, loss or injury that may be sustained by any passenger or goods or in the course of a journey, and as required for compliance with the relevant Licensing Authorities in England and Wales. We hereby warrant that we and our drivers are and will throughout the course of this agreement be licensed by the appropriate Licensing Authority(ies). We hereby undertake to comply with data protection legislation in force in the United Kingdom at all times during the course of this agreement. Nothing in these terms and conditions shall limit or exclude our liability for (a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or (b) fraud or fraudulent misrepresentation. To the fullest extent permitted by law we will not be liable to the customer or any passengers in contract, tort, negligence, breach of statutory duty or otherwise for any loss, damage, costs or expenses of any nature whatsoever incurred or suffered by the customer or any passengers of an indirect or consequential nature including without limitation any economic loss or other loss of turnover, profits, business or goodwill. Our total liability to the customer and all passengers in respect of all other losses arising under or in connection with a booking and use of our services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall in no circumstances exceed the greater of the charges for the journey in which the liability arose and £100.00. The customer and any passengers will indemnify and hold harmless SSR Executive Travel Ltd from and against all Claims and Losses arising directly or indirectly from or in any way connected with the acts and omissions of the customer or any passengers, whether wilful, negligent, fraudulent, dishonest, reckless or otherwise and in any way connected with the booking and services. ‘Claims’ will mean all demands, claims, proceedings, penalties, fines and liability (whether criminal or civil, in contract, tort or otherwise), and ‘Losses’ will mean all losses including without limitation financial losses, damages, legal costs and other expenses of any nature whatsoever. The customer and any passengers acknowledge that in using the services that they do not do so in reliance on any representation, warranty or other provision except as expressly provided in these terms and conditions. All other terms implied by statute or common law are excluded from this agreement to the fullest extent permitted by law. This section “Insurance, Licensing & Indemnity” shall survive termination of the agreement howsoever arising.

Prices



We have set prices to and/or from all air/sea ports in the UK and villages around Cambridgeshire and a standard central London price. We pick up from any point if the destination is within Cambridgeshire or the surrounding area and pick up from anywhere in Cambridgeshire or the surrounding area for any destination in the UK. We have a price list setting out charges for the more popular journeys. If you would like a quote for journeys not on our price list, you can obtain one by either calling 01223 929392 or emailing info@ssrexecutive.com. Account customers will have their own exclusive fixed prices as initially agreed. We aim to keep our prices as competitive as possible and may, at our discretion, offer discounts for special occasions, repeat or multiple bookings or in special circumstances. All prices include toll charges, airport drop off fees and congestion charges. Airport pick-up parking charges will be charged at a fixed fee of £8.00, unless for any reason outside of our control the charge exceeds this figure. For the first hour of waiting time there is no charge. Waiting time after one hour is charged at £20.00 per hour, charged at 15 minute intervals. All of the prices or charges are subject to change at any time but will not affect any bookings made prior to the changes. Account customers will be given 30 days’ notice of any changes to prices.

Confidentiality



Any information we obtain including payment details and personal details will never be shared with any third parties. SSR Executive Travel Ltd will never directly or indirectly use or permit others to use information other than for the purpose intended.

Complaints



Our main aim is customer satisfaction. In the unlikely event that you need to make a complaint about any driver or the service you receive, in the first instance please write to us at complaints@ssrexecutive.com setting out the nature of the complaint and providing as much detail as possible. We will acknowledge all complaints within 5 working days and aim to respond to all complaints within 10 working days. If a response will take longer, we will write to you to let you know how much longer and why. We will thoroughly investigate any complaint received and will deal with any complaint in a fair, impartial and objective manner. All complaints will be handled with tact and consideration and we will never take a complaint personally. We want you to contact us rather than just stop using our service. If we are at fault, we will offer a sincere apology, a genuine commitment to avoid repetition and will try to put things right. If we are not at fault, we will explain why.

Suggestions



We are always looking for ways in which to improve our service and our customer’s experience. If you have any suggestions as to how we may improve our service, please write to us at info@ssrexecutive.com.

Minors



Children under the age of 16 shall not be permitted to travel alone. Children between 16 and 18 shall only be permitted to travel alone with the consent of their parent or guardian and such consent shall be presumed by us. If, however, a driver believes a person is under 16 or does not have parental or guardian consent, then they may ask to see ID. Further, at the driver’s sole and absolute discretion they may refuse to allow a passenger on board who they believe is under 16 or does not have parental or guardian consent. In such case the full fare for the journey will still be payable. The Company conducts annual criminal record checks on all drivers, together with a review of their driving licence and private hire driver licence. However, we do not warrant, represent or undertake that this procedure will reveal any problems which may not be transparent from the documents presented to us.

Hazardous Materials



We reserve the right, in our sole and absolute discretion, to refuse to carry any property. Passengers may not bring property: * Which is hazardous, noxious, offensive or of an inflammable nature; * Where possession and/or carriage of such property is an illegal act; * Is likely to cause damage to other property or the vehicle; or * Is likely to cause injury to themselves, other passengers or the driver. Passengers shall remain fully responsible for all property they travel with. We do not accept any responsibility for any loss or damage to any property. The customer and all passengers should ensure all their property is appropriately insured. Passengers should ensure they have all their property in their possession before leaving the vehicle.

Lost Property



If any property is left in a vehicle, it will be removed by the driver. Whilst drivers will endeavour to deliver lost property found in their vehicle to our offices on the same day, depending on the work commitments and location of the driver it may take longer before lost property is returned. We will contact you by email or telephone to advise that a driver has handed in lost property. Lost property may be collected from our office Monday to Fridays (except for public holidays) between 10am and 4pm. Passengers should telephone the office before travelling there to confirm that the property has been returned. We do not charge for storing lost property for the first week after informing you that it is available for collection from our offices. After the first week, we charges £5 per night for the storage of property received from drivers. If you require the property to be delivered, you will be charged the full fare for such journey. Any property remaining unclaimed for a period of 1 month from the date we notify you that it is available for collection shall become the property of SSR Executive Travel Ltd and will either be donated to charity, recycled, disposed of or auctioned. Where readily apparent from the face of the property, personal data will be removed and destroyed securely. We are under no obligation to wipe data from any computer or other mobile device whether or not password protected.

Force Majeure



Force majeure: For the purposes of these terms and conditions, Force Majeure Event means an event beyond the reasonable control of us and our drivers including but not limited to strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of our subcontractors. We shall not be liable to the customer or passengers as a result of any delay or failure to perform our obligations as a result of a Force Majeure Event.

General



Notices: any notice or other communication required to be given to a party under or in connection with the agreement shall be in writing and shall be delivered to the other party personally or sent by prepaid first-class post, recorded delivery or by commercial courier, at its registered office (if a company) or (in any other case) the address given on a booking. Any notice or other communication shall be deemed to have been duly received if delivered personally, when left at the address referred to above or, if sent by pre-paid first-class post or recorded delivery, at 9.00 am on the second business day after posting, or if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed. Waiver: A waiver of any right under the agreement is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under the agreement or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy. Unless specifically provided otherwise, rights arising under the agreement are cumulative and do not exclude rights provided by law. Severance: If a court or any other competent authority finds that any provision of the agreement (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of the agreement shall not be affected. If any invalid, unenforceable or illegal provision of the agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable. We may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under the agreement and may subcontract or delegate in any manner any or all of our obligations under the agreement to any third party or agent. No partnership: Nothing in the agreement is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way. Third parties: Other than as expressly or by implication provided in these terms and conditions, a person who is not a party to the agreement shall not have any rights under or in connection with it. Variation: Except as set out in these terms and conditions, any variation, including the introduction of any additional terms and conditions, to the agreement shall only be binding when agreed in writing and signed by us. Governing law and jurisdiction: The agreement, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.