Frequently asked questions
We offer a no questions asked 24 hours cancellation policy. As we specialise in Cambridge airport transfers, we completely understand that plans can change from our many years of experience. Up to 24 hours you will be refunded in full, unless paid via card then it would be minus the processing fees. The other option would be a credit note for the full amount, which is the most popular option if something arise to get in the way of your travel plans. Even within 24 hours’ notice we can (at our discretion) look into offering a credit note depending on the circumstance. We are the most reputable Chauffeur Service in Cambridge for a reason.
We operate 24/7, 365 days. We can be reached for emergency’s at any time on our usual office number 01223 929392. However our call staff for non-urgent enquiries are in from 08:30 – 18:00. You can also reach us via email with someone on the other end 24/7, email: info@ssrexecutive.com for all Cambridge Airport Transfers or beyond, any type of ground transportation needs, using our Chauffeur Service Cambridge – we are always just a phone call or email away.
Here at SSR Executive, we monitor flights well in advance. Even if there is a cancellation or delay much before the flight schedule, we will know about it. There is no extra charge for flight delays as that is not in your control, you should not be penalised for something out of your hands. When you do land and walk into arrivals, rest assured you will find one of our friendly chauffeurs holding your name board. Our Chauffeur Service in Cambridge and beyond exceeds expectations, you are surely in safe hands. All of our Cambridge Airport Transfers are handled professionally and you will never be disappointed.
We can provide seats for baby’s and infants – along with booster seats for older children. At time of booking if you state your requirements we can have these ready in the vehicle for you. There is a surcharge depending on your exact requirements. We can also store your own seats in our central office at no extra cost. Yes SSR Executive are known to be the best Cambridge Business Chauffeurs in the industry, specialising in corporate travel in Cambridge. However, our service does extend to the general public and can offer you any type of Airport Taxi in Cambridge and beyond.
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