Terms & Conditions Apply
SSR EXECUTIVE TRAVEL LTD. CAMBRIDGESHIRES PRIME EXECUTIVE CHAUFFEUR COMPANY.
These terms & conditions apply to all bookings to the exclusion of all other terms, (with exception to account holders of SSR Executive. All terms apply excluding those which differ in your signed letter of engagement). You will receive a request at time of booking to confirm you have agreed to and understood these terms & conditions. We highly recommend you read them carefully before using our service as they contain relevant and important information. By going ahead with any booking, you confirm that you have fully understood and agreed to these terms & conditions. This site is operated and owned by SSR Executive Travel Ltd. If you have any queries about these terms & conditions or wish to make a complaint about the website, please call us on 01223 92 93 92 or alternatively forward to firstname.lastname@example.org.
BOOKINGS & CANCELLATIONS
You must be 16 years of age or over to make a booking with us. The booking is only valid for the journey and pick up time stated on the booking. Any change to pick up time and/or destination or pick up point, will be accommodated subject to the availability of a vehicle, but may incur an additional charge. Except for service animals, pets and live animals are not generally permitted due to the high standards of our vehicles. However, transportation may be arranged by prior agreement subject to an extra charge to cover any necessary maintenance and valeting costs. The first 60 minutes of waiting time for airport flights after your flight has landed is complimentary. Waiting time after the first 60 minutes of your flight landing is charged at £25.00 per hour and charged at 15 minute intervals. The first 15 minutes of waiting time for all non-airport bookings, is complimentary. Waiting time more than 15 minutes is charged at £25.00 per hour and charged in 15 minute intervals. Account Airport pick-up parking charges will be charged at cost. All non account airport pick-up parking charges will be charged at a fixed rate of £10.00, unless for any reason on the customers part the charge exceeds this figure, in which case the higher figure will be charged. At the time of booking we will use the email address provided to confirm the booking details and specifics. Your order will only be accepted after we confirm it to you with a document of confirmation which will be issued during our office hours. All responsibility is with the customer to check all details are correct, before and after the booking confirmation. All bookings to use our service should be made via phone within a 12-hour period. Any cancellations made within 24 hours of pick up or departure time will be payable in full. There will be no charge if a cancellation is made giving more than 24 hours’ notice. We will supply an alternative vehicle of the same class or the next available size which can still accommodate your needs if we are unable to provide the specific vehicle ordered. For all non account bookings we will hold credit card details in the event of additional charges occurring. If these are not supplied your booking may be cancelled.
PERFORMANCE & STANDARDS
We offer a unique service within the industry which is designed to exceed expectations and endeavour to keep our standards above the norm. Our drivers are all carefully selected by management to ensure they are highly dedicated and have sufficient experience in this sector. If you have any preference for a specific route, please tell the driver at the start of the journey or the driver will proceed with their planned route. All drivers use their own judgment and decision making skills on routes, whilst abiding by the law and bearing in mind traffic situations and road works. Unless you state otherwise, the driver may choose the shortest route, the fastest route or any combination as all prices are on a fixed basis. We are always in touch with our drivers, passing on information which may disrupt a journey to avoid any disruptive event where reasonably possible. Our drivers ensure there will be no delay in commencing a journey and are advised by us to arrive 15 minutes prior to original booking times. Weather conditions, general traffic, road controls, or road traffic accidents beyond our control may cause delays for which we accept no liability. We do our best to check each journey route nearer to departure or pick-up time and keep up to date with the traffic situations to ensure, where possible and necessary that our drivers can arrange alternative routes before reaching an adverse traffic event. Except where we are in breach of contract, negligent or in breach of statutory duty, we are not liable for the costs of any missed appointments, delays, missed onward transit or the like if our driver and vehicle is at the scheduled pick up point at or before the contracted pick up time. Our drivers adhere to a strict dress code. Their uniform consists of trousers, collared shirt, tie, a blazer or smart jumper and shoes. If you are travelling long distance or to any airport, you can expect a bottle of water per passenger, mints or boiled sweets, high speed Wi-Fi and use of our in car multi charger. You can also expect to enjoy all our additional extras which include a newspaper or magazine of your choice, tissues, and cold towels. You should expect your driver to open the door for you at all times, provide you with an exceptional service and speak to you only if spoken to or to seek any requisite clarification or to confirm any specific requirements. If we are unable to provide the specific vehicle ordered, we will supply an alternative vehicle of the same or substantially similar class which can accommodate your needs. We aim to keep all our cars as clean and fresh as possible.
LUGGAGE & VEHICLE SPACE
To ensure maximum comfort for our passengers, we recommend as follows: up to 3 passengers in the Saloon class (4 if there is minimal luggage), up to 4 passengers in Estate class and up to 6 passengers in our MPV class. Our vehicles are all capable of carrying luggage for recommended number of passengers based on one average size suit case per head and one airline standard cabin bag per passenger. It is your responsibility to ensure you state if you have extra or over-size luggage which may require a bigger vehicle and to choose the correct class vehicle at time of booking. All baggage and the content thereof is transported at your own risk and save where due to our breach of contract and/or breach of statutory duty or negligence, we are not liable for any loss of or damage to property. We are also happy to accommodate you with any child or booster seats.
PASSENGERS WITH SPECIAL REQUIREMENTS AND PASSENGERS WITH REDUCED MOBILITY
Our drivers adhere to the Voluntary Taxi Accessibility Guidelines set out by the International Road Transport Union. We aim to accommodate all passengers. Our drivers will be pleased to provide reasonable assistance including, for example, helping a passenger to the door of the vehicle or the door of an airport terminal. If any passenger requires assistance at either the pick-up or drop off point, please make this known to us at the time of booking. At their discretion, drivers may provide reasonable assistance, but this assistance may not be suitable for all passengers requiring special assistance. Passengers who are unable to get in or get out of a vehicle unaided should travel with an appropriate carer to assist them. If any passenger will be travelling with a wheel chair, medical equipment, or service animal, please let us know at the time of booking so we can ensure that the allocated vehicle has sufficient space.
The Customer must first open an Account facility with SSR Executive prior to making any booking for Account Services. Unless making bookings in the client login centre, the Customer must quote their 4-digit Customer Account Number when making any Booking for Account Services. SSR Executive shall not be obliged to carry out requested services, if the customer fails to do so. The customer can use the client login section on the website www.ssrexecutive.com using their given login details to make new bookings. In consideration of performance of Account Services, the Customer shall pay the Charges, the agreed administration fee and any applicable VAT (at the prevailing rate) as invoiced by us, within 28 days of the date of an invoice. SSR Executive shall be entitled to assume that any booking made in accordance is duly authorised by the Customer and the Customer shall be liable in respect of all Charges relating thereto. We shall invoice the Customer each month in respect of the Account Services carried out for the Customer during the previous month or at such other intervals as may be agreed by the parties in writing. Each invoice will be accompanied by a statement detailing the Services invoiced. Payment shall be made by BACS (which is the company’s preference) to such bank account as SSR Executive shall notify the customer or alternatively by direct debit. SSR Executive shall be entitled to charge and the Customer shall pay interest at a rate of 10% per annum on any amount outstanding until payment is made in the event of non-payment of any Charges by the Due Date. We will initially carry out a credit check on the customer and use the scoring system to set a limit on the total credit given. Any such limit shall be notified to the Customer by the Company. The limit is due by any Customer at any one time and SSR Executive shall not be obliged to provide any further Services once that limit has been reached. Any dispute in respect of the Charges shall be submitted, within 14 days of receipt by the Customer of the relevant invoice in writing. SSR Executive holds the right to terminate an account at any given time. When an Account is terminated, by any means whatsoever, the Customer shall pay to the Company all outstanding Charges which are owed to the Company as at the date of termination.
Account customers are liable for the costs of any damage caused by your employees, contractors, customers, directors, suppliers, clients and/or anyone else using our services on your account. For Non-Account customers, the lead passenger is liable for the costs of any damage caused by you or other passengers using our services under your booking. The lead passenger is the name in which the booking is made or the passenger named on the booking form. Our drivers will refuse to carry any passenger that is threatening, abusive, intoxicated, or conducts themselves inappropriately. No refund will be issued in this instance. If a passenger is responsible for any stain or contamination through being unwell or otherwise, we charge a standard soiling fee of £100 which is payable to cover repairs, maintenance, valeting and off-road costs. All passengers are expected to behave in a courteous manner.
Cash is payable to the driver at the beginning of any journey in full at all times. For cash payments, our drivers will never proceed with a journey unless full payment has been made. For non-account customers with a pickup in, if you choose cash as your method of payment, this will be payable to the driver at the beginning of the journey in pounds’ sterling. We do not accept cheques. We do not accept cash payments for pickups outside of Cambridge. Same as set out above, all bookings must be made by credit or debit card at the time of booking. All non account booking are liable for a 5% booking charge. To make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them. We accept Maestro, MasterCard and all visa debit and credit cards. All credit and debit card payments are processed over a secure connection provided by PayPal, a recognised secure payment gateway provider. All refunds due in accordance with these terms and conditions will be processed within 48 hours. Refunds will only be made to the card used to make initial payment. All transactions will be processed in GBP Sterling. For account customers, once your account is accepted and opened, you will be billed monthly with a fully itemised bill. All accounts are to be settled within 28 days of the invoice date. We reserve the right to impose additional account conditions or to refuse or terminate any account at any given time.
INSURANCE, LICENSING & INDEMNITY
To ensure compliance with its statutory obligations, SSR Executive Travel Ltd maintains insurance policies. We undertake always to have in place adequate insurance to cover any loss, damage or injury that may be sustained by any passenger or goods or in the course of a journey, and as required for compliance with the relevant Licensing Authorities in England and Wales. We hereby undertake to comply with data protection legislation in force in the United Kingdom at all times during the course of this agreement. We hereby warrant that we and our drivers are and will throughout the course of this agreement be licensed by the appropriate Licensing Authority(ies). To the fullest extent permitted by law we will not be liable to the customer or any passengers in contract, negligence, tort, breach of statutory duty or otherwise for any damage, loss, expenses or costs of any nature whatsoever suffered or incurred by the customer or any passengers of an indirect or consequential nature including without limitation any economic loss or other loss of profits, business, turnover or goodwill. Nothing in these terms and conditions shall limit or exclude our liability for (a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or (b) fraud or fraudulent misrepresentation. The customer and any passengers will indemnify and hold harmless SSR Executive Travel Ltd from and against all Claims and Losses arising directly or indirectly from or in any way connected with the acts and omissions of the customer or any passengers, whether wilful, negligent, fraudulent, dishonest, reckless or otherwise and in any way connected with the booking and services. ‘Claims’ will mean all demands, claims, proceedings, penalties, fines, and liability (whether criminal or civil, in contract, tort or otherwise), and ‘Losses’ will mean all losses including without limitation financial losses, damages, legal costs and other expenses of any nature whatsoever. Our total liability to the customer and all passengers in respect of all other losses arising under or in connection with a booking and use of our services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall in no circumstances exceed the greater of the charges for the journey in which the liability arose and £100.00. The customer and any passengers acknowledge that in using the services that they do not do so in reliance on any warranty, representation, or other provision except as expressly provided in these terms and conditions. All other terms implied by statute or common law are excluded from this agreement to the fullest extent permitted by law. This section “Insurance, Licensing & Indemnity” shall survive termination of the agreement howsoever arising.
We pick up from any point if the destination is within Cambridge or the surrounding areas and pick up from anywhere in the UK We have set prices to and/or from all air/sea ports in the UK and villages around Cambridgeshire and a standard central London price. We have a price list setting out charges for the more popular journeys. If you would like a quote for journeys not on our price list, you can obtain one by either emailing email@example.com or calling 01223 92 93 92. We aim to keep our prices as competitive as possible and may, at our discretion, offer discounts for special occasions, multiple or repeat bookings or in special circumstances. Account customers will have their own exclusive fixed prices as initially agreed. All prices include airport drop off fees, congestion charges and toll charges, Airport pick-up parking charges will be charged at cost, Non account customers will be charged a fixed fee of £10.00, unless for any reason outside of our control the charge exceeds this figure. For the first hour of waiting time there is no charge. Waiting time after one hour is charged at £25.00 per hour, charged at 15 minute intervals. All the prices or charges are subject to change at any time but will not affect any bookings made prior to the changes. Account customers will be given 14 days’ notice of any changes to prices.
SSR Executive Travel Ltd will never directly or indirectly use or permit others to use information other than for the purpose intended. Any information we obtain including personal details and payment details will never be shared with any third parties.
Our main aim is customer satisfaction. In the unlikely event that you need to make a complaint about the service you receive or any driver, please write to us at firstname.lastname@example.org setting out the nature of the complaint and providing as much detail as possible in the first instance. We will acknowledge all complaints within 3 working days and aim to respond to all complaints within 21 working days. If a response will take longer, we will write to you to let you know why and how much longer. All complaints will be handled with tact and consideration and we will never take a complaint personally. We will thoroughly investigate any complaint received and will deal with any complaint in an impartial, objective, and fair manner. If we are at fault, we will offer a genuine commitment to avoid repetition, a sincere apology and will try to put things right. We want you to contact us rather than just stop using our service. If we are not at fault, we will explain why.
Please see our complaints policy by following this link
If you have any suggestions as to how we may improve our service, please write to us at email@example.com. We are always looking for ways in which to customer’s experience and service.
Children between 16 and 18 shall only be permitted to travel alone with the consent of their parent or guardian and such consent will be presumed by us. Children under the age of 16 shall not be permitted to travel alone. If, however, a driver believes a person is under 16 or does not have parental or guardian consent, then they may ask to see their ID. Further, at the driver’s absolute and sole discretion they may refuse to allow a passenger on board who they believe is under 16 or does not have parental or guardian consent. In such case the full fare for the journey will still be payable. The Company conducts annual criminal record checks on all drivers, as well as a review of their driving licence and private hire driver licence. However, we do not represent or warrant, or undertake that this procedure will reveal any problems which may not be transparent from the documents presented to us.
We reserve the right, in our absolute and sole discretion, to refuse to carry any property. Passengers may not bring property: * Is likely to cause damage to other property or the vehicle; or * Which is hazardous, noxious, offensive or of an inflammable nature; * Is likely to cause injury to themselves, other passengers, or the driver. * Where possession and/or carriage of such property is an illegal act; We do not accept any responsibility for any loss or damage to any property. The customer and all passengers should ensure all their property is appropriately insured. Passengers shall remain fully responsible for all property they travel with. Passengers should ensure they have all their property in their possession before leaving the vehicle.
Whilst drivers will endeavour to deliver lost property found in their vehicle to our offices on the same day, depending on the work commitments and location of the driver it may take longer before lost property is returned. If any property is left in a vehicle, the driver will remove it. Lost property may be collected from our office Monday to Fridays (except for public holidays) between 10am and 4pm. Passengers should telephone the office before travelling there to confirm that the property has been returned. We will contact you by email or telephone to advise that a driver has handed in lost property. If you require the property to be delivered, you will be charged the full fare for such journey. We do not charge for storing lost property for the first week after informing you that it is available for collection from our offices. After the first week, we charge £5 per night for the storage of property received from drivers. Any property remaining unclaimed for a period of 1 month from the date we notify you that it is available for collection shall become the property of SSR Executive Travel Ltd and will either be recycled, donated to charity, auctioned, or disposed of. We are under no obligation to wipe data from any computer or other mobile device whether password protected or not. Where readily apparent from the face of the property, personal data will be removed and destroyed securely.
For the purposes of these terms and conditions, Force Majeure Event means an event beyond the reasonable control of us and our drivers including but not limited to lock-outs, strikes, or other industrial disputes, failure of a utility service or transport network, war, act of God, riot, civil commotion, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, malicious damage, fire, storm, flood, or default of our subcontractors. We shall not be liable to the customer or passengers as a result of any failure to perform our obligations as a result of a Force Majeure Event or any delay.
Notices: any notice or other communication required to be given to a party under or in connection with the agreement shall be in writing and shall be delivered to the other party personally or sent by, recorded delivery, prepaid first-class post or by commercial courier, at its registered office (if a company) or (in any other case) the address given on a booking. Any other communication or notice shall be deemed to have been duly received if delivered personally, when sent by pre-paid first-class post or recorded delivery, at 9.00 am on the second business day after posting, or if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed or left at the address referred to above. Waiver: A waiver of any right under the agreement is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy. No failure or delay by a party in exercising any right or remedy under the agreement or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. Unless specifically provided otherwise, rights arising under the agreement are cumulative and do not exclude rights provided by law. Severance: If a court or any other competent authority finds that any provision of the agreement (or part of any provision) is illegal, invalid, or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the enforceability and validity of the other provisions of the agreement shall not be affected. If any unenforceable, invalid or illegal provision of the agreement would be enforceable, valid and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it and enforceable, valid and legal. We may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under the agreement and may delegate or subcontract in any manner any or all of our obligations under the agreement to any agent or third party. No partnership: Nothing in the agreement shall be deemed to or is intended to constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to bind or act as an agent for, the other party in any way. Third parties: A person who is not a party to the agreement shall not have any rights under or in connection with it other than as expressly or by implication provided in these terms and conditions. Variation: Any variation, including the introduction of any additional terms and conditions, to the agreement shall only be binding when agreed in writing and signed by us except as set out in these terms and conditions. Governing law and jurisdiction: Any dispute or claim and the agreement, arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.